Refund Policy
Acemoney will refund 100% of the amount if the service is canceled. Please read the refund policy every time before requesting the service. For the prevention of chargebacks, Acemoney only does source refunds. It means that money is refunded to the payment method that the customer used to make the payment. For example, if a Debit card was used to make the payment, the refund is pushed to the same Debit card. Similarly, in the case of UPI payments, the refund is pushed to the VPA used while making the payment. Depending on the bank's processing time, it can take 5-7 business days for the refunds to reflect in the customer's bank account or card balance. In the case of refunds, Acemoney does not charge any processing fee. However, fees and taxes charged for a captured payment are not reversed.
Refund Timelines
The refund time period for different modes of payments is provided below.
Order Type
Available Refund Method
Refund Time-frame
Prepaid Orders
Credit Card/Debit Card
3-5 Business Days
Net Banking Account (Credited to Bank Account) / UPI Linked Bank Account
2-4 business days
Pay on Delivery Orders
NEFT to Bank Account
3-5 Business Days
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.
Exceptional Refund Scenarios
-
If the payment method, which you used to make the payment (such as credit/debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.
-
If we receive a payment failure notice from your bank, a refund will be issued through a demand draft.
We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, a refund will be initiated.
Refund for Pay on Delivery Orders
For Pay on Delivery orders, refunds will be processed to your bank account (via National Electronic Funds Transfer (NEFT)).
If you wish to receive the Pay on Delivery order's refund to your bank account, you can update the details of the bank account in the Your Account section or from the Returns Centre when you are returning an item.
Frequently Asked Questions
**When will the customer get a refund?**Refunds will be instant to payments made via debit cards, wallets & UPI. However, refunds to certain credit cards can take a day.
**Can I do instant refunds for payments received through international cards?**Yes, instant refunds can be done for international payments.
**Can I do instant refunds for payments received through Acemoney Wallets?**Yes, instant refunds can be done directly to Acemoney wallet.
**Can I do instant refunds received through UPI Payments?**Yes, instant refunds can be done directly to all UPI IDs.